We Improve the Quality of Life of Hispanic Families

Intake, Information, and Referral Services

HAO offers free services to the general public for information and referral. Last year we served 11,000 people through phone (4,000) and walk-ins (7,000).

Referrals are made for housing assistance and emergency housing; food banks; Lehigh County Agencies for Adult Services, Children & Youth, Drug & Alcohol Intake, Mental Health/Mental Retardation, Aging, & Housing Authority; Red Cross; Catholic Social Agency; Social Security; Workforce Development; Allentown Literacy Council; Casa Guadalupe; Turning Point; Pathways; County Assistance Office; and the Job Center. Applications for Birth Certificates, Social Security Cards and Welfare are handed out and, if necessary, clients are aided in filling out the forms to help with utility bills.

Driver's manuals are supplied to clients in both English and Spanish. Clients are given assistance in finding employment, and writing résumés.